West Inn and Suites Review (Room 115)

OMG we have found a perfect hotel for our Legoland travels and it's West Inn and Suites. For Brick or Treat at Legoland CA we stayed here to avoid driving back home tired at night and it was the best decision I made with hotel stays this year.

I booked this King Size bed on their website about 3 weeks before our trip. I had never stayed here and I needed something close to Legoland and the freeway. This was perfect.

We arrived after spending our morning at Legoland at 2pm. I know check in wasn't until about 4pm but me and my son needed a break from the walking and the sun. We parked in the back and was greeted by a member of the cleaning staff with a smile and a welcome.

The lobby was so adorable and looked more like a mansion than a hotel. At the front desk was 1 lady on the phone and another welcoming us, Sherrina. Sherrina didn't hesitate to welcome us, ask for my name and saw that there was a room available, no extra charge.. WHAT!!! Amazing. She asked where I parked and I told her I had to use the disabled parking in the back, she said ok, let me get you a room near your car so you wont have to walk far.. WHAT!!! OMG, more amazement.

She went over hotel policy and other options we had during our stay from a shuttle to and from Legoland, dinning options, milk and cookie nights, and the breakfast. We were given room 115, next to the rear door. I thought for sure I was going to hear the door slamming all night long... nope, no issue with noise.

The room was clean, had a clean smell, fresh sheets, a/c set at room temperature, TV with HBO, Sports, OWN, TVONE, TLC, Cartoons and others.

The restroom had a vanity, space to lay out my make up and a lighted mirror. (No bathtub but a shower)

There was a mini fridge with 2 water bottles, microwave, coffee maker, and desk. There wasn't a table for food but a small coffee table and chair.

Back out in the lobby area was a room called The Library. It has a fireplace, flat screen TV (2), tables with benches and tables with chairs. It really does look like a mansion in someone's home. They had a few Halloween pictures up and fall decor but nothing that would scare the children.

Next door was a bistro and a restaurant but neither were open. I believe they didn't open until after 5pm. We would be at Legoland at that time and would miss dinner.

We decided to save the $18 parking fee to Legoland and use the Hotel Shuttle service. You have to book your drop off and pick up times with the front desk. The shuttle is a van, it can hold 2-3 families at a time, so book your times in advance. The shuttle ran from 9am - 9pm on Saturday. Our driver was Shawn and he dropped us off at the Welcome sign at Legoland. I wish they could drop us at the Legoland Hotel area because there is major construction going on and trying to walk around the construction was not fun for someone that is disabled. I ended up hurting my knee from walking up and down the construction hills. My return time was scheduled for 8pm but by 7pm I couldn't take the pain anymore. I called the hotel and told them I hurt my knee and they immediately came to get me and my son. Right away they were offering me ice packs and things to help me, I didn't have to ask for a thing! Their customer service was out of this world.

We arrived on time for late night milk and cookies. It was funny to see all of the adults in line for milk and cookies. We were big kids again. I bet in the winter time they have the fire place going and having milk and cookie nights is a dream.

The next morning, 6:30am, we got our complimentary breakfast and the buffet was packed with food. Again we were greeted by staff saying good morning and welcoming us at every turn, from room service to people setting up the food, everyone had this southern charm about them that I miss so much from living in Mississippi.

We opted for eggs, bacon, muffins, bagels, hot chocolate, passion fruit, and a banana. Sounds like a lot but we ate it all, the food was great and there was plenty of food to go around. They had other items like cereal, toast, oatmeal, coffee, apple juice, orange juice and so on.

They thought of everything when it came to breakfast except an alternative meat. I don't eat red meat but the bacon sure smelled good and my son loved it. I took just a few bites and decided I would try and get in some exercise.

The hotel does have a small exercise room but it wasn't an option for me as a single mom. There was no one to supervise my son so I opted for something we could do together... SWIM. The pool opened at 7am and we were the first people there.

There was a ping pong table but you have to get the paddles from the front desk.

We opted on a much needed muscle relax session in the Jacuzzi. The water wasn't super hot, I could go for hotter, but it was a great way to help my knee and muscles recover from a long day at Legoland. It is big enough for 12 people but I was glad to have the Jacuzzi to myself.

Jayden can't swim. He's 8 and the shallow area to the pool isn't big. It quickly goes from 3 1/2 feet to 5 feet in just a few steps. He did panic because he didn't know it would get deep so fast but I was there to have him grab my arm from outside of the pool. There are no lifeguards so if your kids can't swim please stay with them as I did.

For the most part the steps into the pool is where Jayden played. I did notice how clean the outside was. There were no leaves in the pool, no insects, everything was spotless. The pool towels were also outside and ready for you to use.

Things we noticed

  1. Carlsbad has a train but not much info on how to get from the station to your hotel without calling an Uber. West provided train station pick ups and drop offs. You have to call ahead of time to schedule this shuttle service.
  2. They have underground parking if needed. Go to the back of the hotel and you will find it there.
  3. If you want food like pizza there is an outlet mall near by to grab food from.
  4. The shuttle service to Legoland and back needs to be booked ahead of time. If you are scheduled to ride with other families please be on time so the other families don't have to wait for you.
  5. There is a $100 additional fee that is placed on your credit card at arrive. This charge is a burden but is used from amenities like dinner next door or the snack shack area. We didn't use either and we have to wait 3-5 business day for them to release it and another 3-5 business days for the bank to process it. If you are on a budget this can be a strain.